Semantics-Enhanced Online Intellectual Capital Mining Service for Enterprise Customer Centers.
Juan LiNazia ZamanAmmar RayesErnesto CustodioPublished in: IEEE Trans. Serv. Comput. (2017)
Keyphrases
- intellectual capital
- customer service
- customer satisfaction
- customer support
- service requirements
- online stores
- competitive advantage
- marketing campaigns
- online learning
- electronic commerce
- online services
- data mining
- human capital
- organizational learning
- service times
- service quality
- web services
- call center
- information management
- information systems
- service providers
- artificial intelligence
- service level
- databases