Customer Service Training VR Game System Using a Multimodal Conversational Agent.
Tomoya FurunoYuji OmiSatoru FujitaDonghao WangJunichi HoshinoPublished in: ICEC (2020)
Keyphrases
- customer service
- conversational agent
- conversational agents
- serious games
- virtual reality
- virtual environment
- natural language interfaces
- virtual training
- virtual world
- multi modal
- human communication
- customer behavior
- inventory control
- customer satisfaction
- customer support
- computer games
- multi party
- game playing
- video games
- game theory
- computer vision
- virtual reality environments
- call center
- audio visual
- response time
- cooperative