Outsourcing of 'On-Site' User Support - A Case Study of a European Higher Education Centre.
Hilary BergerTom HattonPublished in: KMO (2012)
Keyphrases
- end users
- european higher education
- user interface
- case study
- user centered
- service providers
- information technology
- collaborative filtering
- user queries
- user interaction
- databases
- website
- information systems
- relevance feedback
- decision makers
- recommender systems
- keywords
- user defined
- user requirements
- interactive visual
- multi tasking
- neural network