Outsourcing of 'On-Site' User Support - A Case Study of a European Higher Education Centre.

Hilary Berger Tom Hatton

Published in: KMO (2012)

Keyphrases

end users
european higher education
user interface
case study
user centered
service providers

information technology
collaborative filtering
user queries
user interaction
databases
website

information systems
relevance feedback
decision makers
recommender systems
keywords

user defined
user requirements
interactive visual
multi tasking
neural network