Multi-criteria decision analysis towards robust service quality measurement.
Dragan PamucarMorteza YazdaniMaria Jose Montero-SimóRafael Araque-PadillaAhmed MohammedPublished in: Expert Syst. Appl. (2021)
Keyphrases
- multi criteria
- decision analysis
- service quality
- decision makers
- customer satisfaction
- multi attribute
- electronic commerce
- decision making
- service providers
- multi objective
- influence diagrams
- fuzzy numbers
- objective function
- fuzzy logic
- quality of service
- user satisfaction
- information systems
- multi criteria decision making
- theoretical framework
- resource allocation
- data mining
- multi agent
- artificial intelligence
- machine learning