Issues in user services management for the 90s.
Susan F. StagerShadle JuliePublished in: SIGUCCS (1990)
Keyphrases
- end users
- user centric
- user interface
- service delivery
- management system
- service management
- web services
- collaborative filtering
- user requirements
- user experience
- service oriented
- business continuity
- telecommunications networks
- user requests
- relevance feedback
- service providers
- information management
- decision making
- multimodal interfaces
- content management
- user interaction
- user satisfaction
- information systems
- context aware
- user specific
- knowledge management
- seamless integration
- physical location
- service platform
- configuration management
- digital libraries
- user profiles