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Consumer e-Satisfaction and Site Stickiness: An Empirical Investigation in the Context of Online Hotel Reservations.
Elena Karahanna
Greta L. Polites
Larry Seligman
Clay K. Williams
Published in:
HICSS (2009)
Keyphrases
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contextual information
consumer trust
online consumer
online learning
website
context sensitive
context aware
online search
website design
user satisfaction
online stores
online markets