The Role of Mobile Application Acceptance in Shaping E-Customer Service.

Laith T. Khrais Abdullah M. Alghamdi

Published in: Future Internet (2021)

Keyphrases

customer service
mobile applications
mobile devices
inventory control
mobile phone
customer satisfaction
user experience
mobile environments
m learning
smart phones
customer behavior
mobile users
context aware
location based services
call center
mobile apps
mobile services
quality of service
business strategy