Tell Me Why (I Want It That Way) - Effects of Explanations and Online Customer Reviews on Trust in Recommender Systems.
Kilian ZülligEva BohnenPhilipp HühnAndreas Alexander ObermeierPublished in: ICIS (2023)
Keyphrases
- customer reviews
- rating prediction
- recommender systems
- product reviews
- opinion mining
- trust aware
- trust propagation
- user generated content
- product features
- collaborative filtering
- customer satisfaction
- online product reviews
- trust model
- sentiment analysis
- real time
- positive or negative
- information retrieval
- machine learning