Anwendungspotenziale für Business Intelligence-Technologien im Call Center-Bereich.
Christian HrachRainer AltPublished in: Wirtschaftsinformatik (2) (2009)
Keyphrases
- business intelligence
- call center
- data warehousing
- service level
- data warehouse
- data analysis
- arrival rate
- business information
- decision support
- business intelligence systems
- knowledge management
- case study
- service quality
- decision making
- customer service
- data mining
- microsoft office
- sql server
- end users
- queue length
- knowledge discovery
- big data
- information technology
- business decisions
- case based reasoning
- customer relationship management
- expert systems
- predictive analytics
- data mining applications
- agent technology
- service providers
- business analytics
- information systems