Role and impact of 'technology' in the service development process: a research study.

Gaurav K. Agrawal Daniel Berg

Published in: Int. J. Serv. Technol. Manag. (2008)

Keyphrases

development process
case study
application development
functional requirements
management system
software development
development environment
service oriented
artificial intelligence
real world
software engineering
database
design process
web services
information systems
metamodel
human factors
data sets