Sentiment Analysis of User Feedback on Business Processes.
Amina MustansirKhurram ShahzadMuhammad Kamran MalikPublished in: ASE Workshops (2021)
Keyphrases
- user feedback
- sentiment analysis
- business processes
- business process
- opinion mining
- sentiment classification
- user interaction
- text classification
- relevance feedback
- user profiles
- web services
- user preferences
- natural language processing
- recommender systems
- business process management
- sentiment lexicon
- workflow management systems
- product reviews
- text mining
- relevant documents
- learning to rank
- search engine
- business partners
- document retrieval
- e government
- database systems
- artificial intelligence
- information retrieval
- process execution
- real world