Human communication in customer-agent-computer interaction: Face-to-face versus over telephone.
Anette KiraDavid M. NicholsMark D. ApperleyPublished in: Comput. Hum. Behav. (2009)
Keyphrases
- human communication
- conversational agent
- conversational agents
- call center
- multi agent systems
- human computer interaction
- intelligent agents
- autonomous agents
- multi agent
- human computer
- mental states
- dialog systems
- electronic commerce
- software agents
- agent technology
- multi party
- user behavior
- customer service
- multiagent systems
- dynamic environments
- hand movements
- information retrieval