Antecedents of Customer Satisfaction on the Internet: An Empirical Study of Online Shopping.
Chin-Fu HoWen-Hsiung WuPublished in: HICSS (1999)
Keyphrases
- online shopping
- customer satisfaction
- service quality
- internet usage
- internet banking
- online consumer
- online retailers
- service providers
- internet shopping
- user satisfaction
- electronic commerce
- consumer behavior
- product design
- quality of service
- information systems
- customer retention
- marketing strategies
- database
- statistically significant
- world wide
- shopping behavior