Fuzzy multiple-criteria decision making in the determination of critical criteria for assessing service quality of travel websites.
Yi-Chung HuPublished in: Expert Syst. Appl. (2009)
Keyphrases
- multiple criteria decision making
- service quality
- multi criteria
- multi criteria decision making
- goal programming
- customer satisfaction
- multiple criteria
- fuzzy numbers
- service providers
- website
- multi objective
- intuitionistic fuzzy
- electronic commerce
- choquet integral
- decision analysis
- quality of service
- user satisfaction
- multi attribute
- fuzzy set theory
- decision makers
- group decision making
- fuzzy logic
- fuzzy measures
- conflicting objectives
- analytic hierarchy process
- intuitionistic fuzzy sets
- aggregation operators
- information systems
- trade off
- fuzzy sets
- information quality
- objective function
- decision making
- response time
- genetic algorithm
- fuzzy clustering
- membership functions