Study of e-smile service influence on customers' satisfaction in social business context.
He WeijunWang HuiLin LingThomas Stephen RamseyHuang ZhengweiPublished in: J. Supercomput. (2020)
Keyphrases
- customer satisfaction
- service providers
- customer service
- contextual factors
- service quality
- information systems
- contextual information
- data mining
- business intelligence
- customer support
- prior studies
- electronic commerce
- context aware
- social media
- individual differences
- web services
- service management
- network effects
- user perceptions