Pattern-based knowledge management for e-government service systems.
Dimitris ApostolouPublished in: Int. J. Inf. Decis. Sci. (2016)
Keyphrases
- e government
- knowledge management
- service systems
- public sector
- electronic government
- service level
- government services
- web technologies
- knowledge sharing
- case study
- developing countries
- government organizations
- service oriented
- organizational learning
- service delivery
- enterprise systems
- information technology
- e learning
- public administration
- decision making
- information systems
- arrival rate
- call center
- information sharing
- software engineering
- artificial intelligence
- digital government
- government agencies
- service composition