The Price Sensitivity of Business Service Outsourcing Announcements by UK Companies.
Ahmad H. Juma'hDouglas WoodPublished in: Int. J. Inf. Technol. Decis. Mak. (2003)
Keyphrases
- service providers
- business process
- online services
- telecommunications industry
- information systems
- competitive advantage
- service quality
- business applications
- web services
- business processes
- service delivery
- information technology
- manufacturing companies
- customer satisfaction
- customer loyalty
- financial information
- government organizations
- customer data
- marketing campaigns
- business activities
- software as a service
- strategic decisions
- service oriented architecture
- business environment
- financial statements
- customer service
- business innovation
- service management
- enterprise systems
- trading partners
- competitive market
- global economy
- competitive environment
- business analysts
- business intelligence
- small and medium sized
- cloud computing
- business rules
- data mining
- high tech
- electronic business
- end users
- win win
- business transactions
- mission critical
- decision making
- small businesses
- electronic commerce
- business world
- online marketing
- business models
- service composition
- customer support
- potential customers
- business managers
- business partners
- business decisions
- virtual organization
- decision makers
- virtual enterprise
- financial services
- call center
- customer relationship management
- financial data