A Process for Determining User Requirements in eCRM Development - A Strategic Aspect and Empirical Examination.

Ing-Long Wu Ching-Yi Hung

Published in: ICEIS (3-1) (2008)

Keyphrases

user requirements
case study
end users
knowledge management
genetic algorithm
e learning
development process
database
neural network
machine learning
social networks
knowledge base
software engineering
development environment