Tandem system with retrials and impatient customers.

Valentina I. Klimenok Roman Ch. Savko

Published in: Autom. Remote. Control. (2015)

Keyphrases

call center
customer satisfaction
asymptotically optimal
customer relationship management
service level
marketing strategies
single server
arrival rate
single server queue
database
customer behavior
heavy traffic
service quality
service providers
website
decision making
artificial intelligence
learning algorithm