The IBM Services Connection: Service delivery through self-service portal technologies.
Bradley S. TaggPublished in: IBM J. Res. Dev. (2009)
Keyphrases
- service delivery
- life cycle
- multimedia services
- e government
- service provision
- service management
- mobile technologies
- online services
- end to end
- web portal
- web services
- government services
- public services
- e learning
- government agencies
- metadata
- digital government
- business intelligence
- public sector
- pervasive computing
- information services
- quality of service
- data integration
- learning systems
- design process
- mobile phone
- case study
- government information