Profiling reviewers' social network strength and predicting the "Helpfulness" of online customer reviews.
Muhammad BilalMohsen MarjaniIbrahim Abaker Targio HashemNadia MalikMuhammad Ikram Ullah LaliAbdullah GaniPublished in: Electron. Commer. Res. Appl. (2021)
Keyphrases
- customer reviews
- online product reviews
- social networks
- opinion mining
- product reviews
- online reviews
- online communities
- product features
- social network analysis
- sentiment classification
- customer satisfaction
- sentiment analysis
- positive or negative
- information systems
- real time
- user generated content
- probabilistic model