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The Dynamics of Innovative Activity and Competitive Advantage: The Case of Australian Retail Banking, 1981 to 1995.

Peter W. RobertsRaphael Amit
Published in: Organ. Sci. (2003)
Keyphrases
  • competitive advantage
  • retail banking
  • knowledge management
  • business processes
  • competitive environment
  • business information
  • artificial intelligence
  • customer relationship management
  • market competition