Using dialogues with customers as sources of knowledge.
Martin GroenPublished in: Intell. Syst. Account. Finance Manag. (2004)
Keyphrases
- domain knowledge
- knowledge base
- multiple sources
- knowledge acquisition
- databases
- case study
- expert systems
- knowledge sources
- data sources
- domain specific
- customer satisfaction
- knowledge sharing
- domain experts
- service providers
- information sources
- knowledge based systems
- knowledge representation
- special case
- prior knowledge
- social networks