Users as sources for radical service innovations: opportunities from collaboration with service lead users.
Florian SkibaCornelius HerstattPublished in: Int. J. Serv. Technol. Manag. (2009)
Keyphrases
- end users
- mobile services
- rapidly in recent years
- information sources
- service providers
- web services
- recommender systems
- social media
- mission critical
- ubiquitous computing environments
- internet services
- individual user
- service oriented
- context aware services
- shared information
- online services
- web environment
- user interface
- user centric
- information services
- management system
- user oriented
- information seeking
- user satisfaction
- information resources
- user participation
- user requests
- user experience
- user profiles