On the modelling and performance measurement of service networks with heterogeneous customers.
Ryan PalmerMartin UtleyPublished in: Ann. Oper. Res. (2020)
Keyphrases
- service providers
- customer satisfaction
- customer service
- heterogeneous networks
- service systems
- single server
- loosely coupled
- call center
- single server queue
- network effects
- multi domain
- network resources
- poisson arrivals
- service times
- service quality
- web services
- social networks
- access points
- grid environment
- management system
- customer support
- information services
- service oriented
- queueing model
- online services
- complex networks
- computer networks
- queue size
- cloud computing
- online stores
- network infrastructure
- customer relationship management
- queue length