Customer cost of electric service interruptions.
A. Garry WackerRoy BillintonPublished in: Proc. IEEE (1989)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- service times
- service providers
- call center
- service quality
- total cost
- holding cost
- high cost
- electronic commerce
- web services
- customer support
- heavy traffic
- expected cost
- marketing strategies
- management system
- point of sale
- service composition
- cost sensitive
- service oriented
- mobile services
- service level
- queue length
- minimum cost
- service discovery
- customer behavior
- scheduling decisions