An investigation into the effects of Text-To-Speech voice and 3D avatars on the perception of presence and flow of live help in electronic commerce.
Lingyun QiuIzak BenbasatPublished in: ACM Trans. Comput. Hum. Interact. (2005)
Keyphrases
- electronic commerce
- text to speech
- speech synthesis
- prosodic features
- text to speech synthesis
- virtual environment
- programming tool
- mobile commerce
- business models
- automated negotiation
- word processing
- virtual world
- online banking
- online auctions
- social networks
- tourism industry
- small and medium sized enterprises
- agent mediated
- cooperative
- business transactions
- writing skills
- negotiation protocol
- electronic marketplaces