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From the quality of traditional services to the quality of local e-Government online services: A literature review.
Filipe Sá
Álvaro Rocha
Manuel Pérez Cota
Published in:
Gov. Inf. Q. (2016)
Keyphrases
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e government
government services
service delivery
online services
literature review
service quality
service providers
public sector
public administration
information systems
digital government
government agencies
public services
end users
knowledge management
information sharing