Exploring User Satisfaction in a Tutorial Dialogue System.
Myroslava O. DzikovskaJohanna D. MooreNatalie B. SteinhauserGwendolyn E. CampbellPublished in: SIGDIAL Conference (2011)
Keyphrases
- user satisfaction
- dialogue system
- tutorial dialogue
- dialogue management
- human computer
- information systems
- human robot
- natural language
- natural language generation
- spoken language
- dialogue manager
- customer satisfaction
- perceived usefulness
- spoken dialogue systems
- human users
- structural equation modeling
- user model
- service quality
- objective measures
- language understanding
- domain independent
- general purpose
- e learning