Identifying Strategies for Managing Critical Success Factors of BPM initiatives in Brazilian Public Organizations.
Higor Ricardo Monteiro SantosCarina F. AlvesGeorge F. SantosAndré Felipe Lemos SantanaPublished in: SBSI (2014)
Keyphrases
- information technology
- critical success factors
- e government
- public organizations
- information systems
- information systems development
- case study
- learning objectives
- m learning
- public sector
- customer relationship management
- government agencies
- government services
- systems development
- business process
- software development
- metadata
- e learning