Customer satisfaction data on service quality: collection and analysis by different types of service firms.
Sidhartha R. DasCem CanelPublished in: Int. J. Serv. Technol. Manag. (2006)
Keyphrases
- service quality
- customer satisfaction
- data analysis
- service providers
- competitive advantage
- information systems
- user satisfaction
- online shopping
- customer data
- competitive environment
- database
- knowledge discovery
- end users
- data sources
- quality of service
- electronic commerce
- customer service
- web services
- data mining applications
- data mining techniques
- call center
- information quality