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Troubleshooting at the Call Centre: A Knowledge-based Approach.
Megan Vazey
Debbie Richards
Published in:
Artificial Intelligence and Applications (2005)
Keyphrases
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expert systems
knowledge acquisition
knowledge extraction
knowledge management
domain specific
knowledge transfer
expert knowledge
knowledge discovery
domain knowledge
artificial neural networks
knowledge base
real world
higher level
design process
background knowledge
raw data
digital libraries
database systems