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Successful Problem-Solving in User Support Forums: A Study Aimed at Identifying Post and Thread Characteristics.

Marlindah Jozevel AdriaanszJoyce Karreman
Published in: ProComm (2024)
Keyphrases
  • end users
  • artificial intelligence
  • user defined
  • knowledge management
  • content analysis
  • collaborative problem solving
  • formal evaluation
  • social media
  • relevance feedback
  • online discussion forums