Sentiment analysis in tickets for IT support.
Cássio Castaldi Araujo BlazKarin BeckerPublished in: MSR (2016)
Keyphrases
- sentiment analysis
- opinion mining
- sentiment classification
- text classification
- sentence level
- multi aspect
- text mining
- neural network
- online reviews
- natural language processing
- fine grained
- sentiment lexicon
- collective classification
- product reviews
- co occurrence
- active learning
- expert systems
- artificial intelligence