Exploring service blueprints in a university setting : Investigating students' perceptions of visual artefacts and processes in two institutions.
Torben E. SvaneMinling ZhuPublished in: ITHET (2018)
Keyphrases
- faculty members
- higher education institutions
- e learning
- university level
- academic institutions
- engineering students
- educational institutions
- open university
- higher education
- educational environment
- state university
- applied sciences
- distance learning
- engineering education
- semi structured interviews
- teaching methods
- computer science students
- semester long
- computer science courses
- library and information science
- computer self efficacy
- graduate school
- undergraduate students
- computer science and engineering
- student learning
- learning experience
- learning styles
- learning environment
- online collaborative
- distance education
- students studying
- computer science education
- learning management systems
- european higher education
- hong kong
- student attitudes
- qualitative case study
- web services
- learning activities
- learning outcomes
- attitudes toward
- grounded theory
- college students
- graduate students
- control group
- service quality
- student groups
- case study
- electrical engineering
- collaborative learning
- student teams
- post secondary
- teaching assistants
- learning tools
- student perceptions
- high school
- blended learning
- information and communication technologies
- computer technology
- online course
- college level
- formative assessment
- text messaging
- virtual learning environments
- learning objects
- information technology
- secondary school