The Influence of E-Service Quality on Trust and Intention to Conduct Positive E-Word-of-Mouth in Telecommunication Industry.
Yudhisti RamadiantioYeshika Alversia ArviansyahPublished in: ICEEG (2020)
Keyphrases
- service quality
- internet shopping
- perceived risk
- personality traits
- customer satisfaction
- subjective norm
- information quality
- electronic commerce
- service providers
- competitive environment
- customer loyalty
- user satisfaction
- call center
- case study
- factors influencing
- quality of service
- information systems
- online shopping
- job satisfaction
- trust model
- competitive advantage
- social influence
- individual level
- negative impact
- behavioral intention
- technology acceptance
- cloud computing
- incident management