Assessment on health care service quality and patients' satisfaction in Ghana.
Enock Mintah AmpawJunwu ChaiBiru LiangSang-Bing TsaiJoseph FrempongPublished in: Kybernetes (2020)
Keyphrases
- service quality
- health care
- health care costs
- information systems
- primary care
- health care providers
- health care services
- chronic disease
- customer satisfaction
- medical records
- patient care
- heart failure
- user satisfaction
- medical practice
- intensive care
- hospital discharge
- service providers
- patient safety
- home care
- electronic commerce
- quality of service
- electronic medical record
- health data
- health care professionals
- hospital information systems
- medical information
- healthcare professionals
- health services
- technology acceptance
- job satisfaction
- competitive advantage
- information technology
- disease outbreaks
- clinical data
- database
- health information
- customer loyalty
- data mining