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A novel customer scoring model to encourage the use of mobile value added services.
Hyunchul Ahn
Jae Joon Ahn
Hyun Woo Byun
Kyong Joo Oh
Published in:
Expert Syst. Appl. (2011)
Keyphrases
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value added services
scoring model
location aware
web services
customer service
customer behavior
electronic commerce
customer relationship management
database
data streams
call center