A Telecom-Domain Online Customer Service Assistant Based on Question Answering with Word Embedding and Intent Classification.
Jui-Yang WangMin-Feng KuoJen-Chieh HanChao-Chuang ShihChun-Hsun ChenPo-Ching LeeRichard Tzong-Han TsaiPublished in: IJCNLP (System Demonstrations) (2017)
Keyphrases
- question answering
- customer service
- question classification
- syntactic information
- natural language processing
- information retrieval
- cross language
- relation extraction
- passage retrieval
- natural language
- information extraction
- machine learning
- named entities
- natural language questions
- tree kernels
- question answering systems
- text classification
- answer extraction
- qa clef
- answering questions
- customer satisfaction
- cross domain
- sentence level
- training set
- artificial intelligence
- n gram