Optimization in a two-stage multi-server service system with customer priorities.
Eman AlmehdaweBeth JewkesQi-Ming HePublished in: J. Oper. Res. Soc. (2019)
Keyphrases
- customer service
- customer satisfaction
- global optimization
- optimization problems
- service requirements
- call center
- web services
- optimization algorithm
- optimization process
- service oriented
- service times
- optimization method
- end users
- point of sale
- customer data
- single server
- neural network
- web service composition
- optimization model
- service discovery
- constrained optimization
- service oriented architecture
- electronic commerce
- special case
- website