Determinants of Relationship Quality for IS/IT Outsourcing Success in Public Sector: A Bilateral Perspective.
Bobby SwarJunghoon MoonYoung Chan ChoeJunyoung OhPublished in: AMCIS (2009)
Keyphrases
- public sector
- e government
- information sharing
- social capital
- information and communication technologies
- business process change
- service quality
- current practices
- electronic government
- information quality
- digital government
- environmental factors
- public administration
- inter organizational
- private sector
- service providers
- public participation
- databases
- government services
- user satisfaction
- online learning
- machine learning
- service delivery
- cost effective
- public services
- job satisfaction
- software engineering
- information technology