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Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach.

Nasra GathoniThomas Van der Walt
Published in: J. Libr. Inf. Sci. (2019)
Keyphrases
  • service quality
  • university library
  • customer satisfaction
  • service providers
  • database
  • online shopping
  • information systems
  • total quality management
  • real time
  • decision making
  • multimedia
  • case study
  • digital libraries