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Managing customer relationships through E-business decision support applications: a case of hospital-physician collaboration.
Rajiv Kohli
Frank Piontek
Tim Ellington
Tom VanOsdol
Marylou Shepard
Gary Brazel
Published in:
Decis. Support Syst. (2001)
Keyphrases
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decision support
decision support system
decision makers
customer service
database
data warehouse
knowledge management
electronic commerce
case study
decision making
knowledge discovery
collaborative learning
case based reasoning
data warehousing
customer behavior
clinical decision support systems