Analyzing Customer Sentiments: A Comparative Evaluation of Large Language Models for Enhanced Business Intelligence.
Pavel BeránekVojtech MerunkaPublished in: CAiSE Workshops (2024)
Keyphrases
- comparative evaluation
- business intelligence
- language model
- language modeling
- probabilistic model
- data warehouse
- data warehousing
- document retrieval
- n gram
- business information
- decision support
- knowledge management
- decision making
- data analysis
- information retrieval
- retrieval model
- query expansion
- test collection
- knowledge discovery
- smoothing methods
- end users
- language models for information retrieval
- case study
- sql server
- social media
- relevance model
- microsoft office
- data mining
- query terms
- vector space model
- sentiment analysis
- opinion mining
- customer satisfaction
- customer relationship management
- text retrieval
- sentiment classification
- software engineering