On the quality and usefulness of the specification in determining a customer's requirements: a survey of UK library system suppliers.
Shelagh FisherPublished in: OCLC Syst. Serv. (2000)
Keyphrases
- high quality
- customer requirements
- quality assessment
- quality aware
- customer satisfaction
- electronic commerce
- cost effectiveness
- product information
- service quality
- customer preferences
- specification language
- formal specification
- application specific
- neural network
- user satisfaction
- data quality
- supply chain
- digital libraries
- e learning