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Multi-domain case-based module for customer support.
Stella Heras
Juan Ángel García-Pardo
Rafael Ramos-Garijo
Alberto Palomares
Vicente J. Botti
Miguel Rebollo
Vicente Julián
Published in:
Expert Syst. Appl. (2009)
Keyphrases
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multi domain
customer support
cross domain
high tech
technical support
customer service
world wide
domain specific
customer satisfaction
service quality
heterogeneous networks
call center
general purpose
knowledge transfer
databases
steady state
learning experience
data processing
service management