Utilization of Transformer-Based Language Models in Understanding Citizens' Interests, Sentiments and Emotions Towards Public Services Digitalization.
Gloria HristovaNikolay NetovPublished in: DMI (2023)
Keyphrases
- language model
- public services
- e government
- language modeling
- n gram
- service oriented
- probabilistic model
- retrieval model
- language modelling
- document retrieval
- query expansion
- public administration
- social media
- speech recognition
- information retrieval
- public sector
- sentiment analysis
- context sensitive
- statistical language models
- test collection
- smoothing methods
- vector space model
- service delivery
- pseudo relevance feedback
- relevance model
- government services
- news articles
- cross lingual
- language models for information retrieval
- digital government
- machine learning
- document ranking
- information technology
- web services