An Empirical Study of the Factors Affecting Customers' Acceptance Intention of E-Invoice Services: The Case of Mashhad Electricity Distribution Company.
Mohammad LagzianNarges NaderiPublished in: EGOSE (2015)
Keyphrases
- factors affecting
- customer service
- factors influencing
- service providers
- perceived usefulness
- customer support
- technology acceptance model
- key factors
- customer data
- financial services
- customer satisfaction
- business activities
- service oriented
- technology acceptance
- customer relationship management
- call center
- service quality
- web services
- cost efficient
- business opportunities
- marketing campaigns
- potential customers
- mobile payment
- customer retention
- service composition
- context aware
- probability distribution
- end users
- computer self efficacy
- customer loyalty
- queue size
- personal preferences
- service systems
- market share
- customer behavior
- electronic commerce
- case study