Classifying Different Levels of Customer Satisfaction With Vietnamese Hotel Services by Analyzing Customer Feedback.
Ha Thi Thu NguyenHung Nguyen ManhBui Thi Kim ThoaPublished in: Int. J. Asian Bus. Inf. Manag. (2024)
Keyphrases
- customer satisfaction
- service quality
- customer service
- customer data
- customer support
- service providers
- user satisfaction
- online shopping
- customer reviews
- marketing strategies
- web services
- information systems
- call center
- electronic commerce
- product design
- competitive advantage
- customer retention
- quality of service
- information quality
- real time
- business processes
- end users
- customer segmentation
- internet banking
- core competence