Identifying salient usability attributes for automated telephone services.
Stephen LoveR. T. DuttonJohn C. FosterMervyn A. JackF. W. M. StentifordPublished in: ICSLP (1994)
Keyphrases
- web services
- service providers
- semi automated
- context aware
- service oriented
- information services
- fully automated
- ubiquitous computing
- end users
- location aware
- service composition
- composition of web services
- service delivery
- mobile services
- agent technology
- service quality
- user experience
- attribute values
- quality of service
- semantic web
- cost efficient
- usability evaluation